Refund policy

Returns & Money-Back Guarantee

We will accept all returns, in any condition, for up to 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To begin your return simply get in touch via our Contact Us page.

To start a return, you can contact us at contact@leuchtie.co.uk, or via our contact us form. Please note that returns will need to be sent to the following address: Wizard Research, 15 Forest Drive, Woodford Green, Essex, IG8 9NG, United Kingdom

You can always contact us for any return question at contact@leuchtie.co.uk

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.